Do you offer international shipping?
Yes, we proudly offer international shipping to most countries, allowing customers worldwide to enjoy our products. Our fulfillment partners and logistics providers help ensure reliable global delivery. In rare cases where shipping restrictions prevent us from delivering to your location, we will promptly cancel your order and issue a full refund to your original payment method.
What is your returns and exchange policy?
We accept returns and exchanges under specific conditions, aiming to provide a smooth and fair experience for our customers. If you order a non-personalized product and wish to return or exchange it, you may do so as long as the item is in its original, unused condition. Customers are responsible for paying the return shipping costs in these cases.
For personalized products that include custom names, logos, artwork, or modified designs, returns or refunds are generally not accepted. Exceptions are made only if the error is due to our fault—such as delivering an incorrect size that doesn’t match your order or a mistake in the customization details. We strongly encourage customers to carefully check product descriptions, sizing charts, and personalization details before placing an order. We are not responsible for incorrect sizing or details submitted by the customer.
What should I do if my order hasn’t arrived?
If your package is delayed or hasn’t arrived within the estimated delivery timeframe, please reach out to us immediately. Our customer support team is dedicated to resolving such issues quickly. We will investigate the matter with our shipping partners and keep you informed throughout the process.
What should I do if I receive a damaged or incorrect item?
If you receive a defective or incorrect item, we are here to help. Please inspect your order carefully upon arrival. If something is wrong, take a clear photo of the issue and contact us with a brief explanation. Once we review your case, we’ll either replace the item or offer a solution to ensure you’re satisfied.
What if I provided the wrong shipping address?
It is the customer’s responsibility to provide an accurate shipping address during checkout. If you notice a mistake, contact us right away. If your order hasn’t shipped yet, we will do our best to update the address. However, once the package has been dispatched, we are unable to make changes or offer a refund for incorrect addresses. Please double-check your details before placing your order.
My tracking shows ‘Delivered’ but I haven’t received anything. What should I do?
If tracking information shows that your package has been delivered but you haven’t received it, we recommend checking with neighbors, your local post office, or building security. Once a package is marked as delivered by the carrier, we are no longer responsible for it and cannot issue refunds or replacements. Please use a secure, reliable delivery address to minimize such risks.
Can I cancel my order?
Orders can be canceled if they have not yet shipped and the cancellation request is made within 24 hours of placing the order. To cancel, please contact us via email, chat, or phone with your name, order number, and reason for cancellation. If your request meets the conditions, we will issue a refund to your original payment method. Some processing fees (typically up to 5%) or shipping costs may not be refundable. Orders that have already been shipped cannot be canceled, so we encourage you to review all order details carefully before submitting.
Policy updates
We reserve the right to update or revise this policy at any time without prior notice. All changes will be reflected on this page. Customers are encouraged to review our policies periodically to stay informed. If you have any questions or need assistance, our customer support team is always ready to help.
Contact us if you have any questions
- Email: info@trendprintee.com
- Phone Support (Messages only): +1 (989)203-9768
- U.S. Warehouse Address: 1608 Fessenden Ave, Mt Pleasant, MI 48858, United States
- Head Office Address: No. 03, Road No. 01, Da Phu Village, Quang Trach Commune, Quang Xuong District, Thanh Hoa Province, Vietnam. Zipcode 42611
